To create a Cindy.H account, simply :
Click on the "Register" space in the top right corner of the home page on your computer, or on the menu from your mobile phone.
Enter your personal information by specifying your e-mail address and business phone number.
Fill in the requested information about your structure and validate.
N.B: Make sure to fill in a valid SIRET and VAT number.
The creation of an account is mandatory to access our catalog and place an order. Indeed, our site is reserved for fashion professionals. Our team will process your registration by checking your details within 24 hours. After this period without any return from us, do not hesitate to contact us by mail: firstname.lastname@example.org.
To receive our newsletter, enter your e-mail address in the "Newsletter" section at the bottom of the home page. You can also go to your "My account" area and tick the box "Receive news".
If you no longer wish to receive our Newsletter, simply uncheck the "Receive news" box in your "My account" area or click on the unsubscribe link at the bottom of each of our newsletters.
You have the possibility to save your billing and delivery addresses so that you don't have to re-enter them when you place your order, or to delete them. To do this, go to your "My Account / My Addresses" area.
If you have forgotten your password, just click on the "My Account" icon located on the top right of your screen. You will then be able to enter your email address and click on "Forgotten password". An email will be sent to you immediately to reset your password. You can also change your password at any time from your account if you wish.
If you are still unable to obtain a password, please contact us by e-mail: email@example.com or call us on +33 1 48 34 09 55.
We use your personal data to keep you informed about the progress of your order, but also to keep you informed about our new products, news and exclusive offers if you subscribe to our newsletter.
If you wish to delete your account, please contact us directly at the following address: firstname.lastname@example.org. Please note that deleting your account will delete your entire order history.
My shopping cart
Just because you've added an item to your shopping cart doesn't mean it's reserved! Indeed, it is possible that the item may be out of stock if you wait too long before finalizing your order. Products are only reserved when you confirm your order. Items will be saved in your shopping cart until you make a purchase or until you delete them from your shopping cart.
Our stylist cuts the collections to best fit the morphologies. The product sheet will also help you to know the cut of each item. For all our products, we invite you to check the direction packaging on the product sheet. If you have any particular expectations, do not hesitate to write to us specifying which article it is.
Of course you can! Add it to your collection to find it at any time by clicking on the little heart on each product! You will then be able to access it quickly by logging into your account, in the "My Collections" area from any device, modify it and rename it. Items will remain there as long as they are not out of stock.
You can browse the site and search for products by category in the top left menu. It is also possible to access the entire catalogue and, thanks to the column on the left of the screen, filter your searches by cuts, colours, packages.
View the products you are interested in by clicking and zooming on the photos. Find out about the description, price, packaging and the different colours and characteristics of the product.
When you have completed your shopping cart, you can press the "Checkout" button which will take you to a new page. This page will ask you to check your basket and enter a promo code if you have one. Afterwards, you will need to select your billing and delivery addresses, choose the delivery method and the payment method.
We process orders within one business day upon receipt of full payment. We will keep you informed by e-mail of the progress of your order. There are five statuses:
Awaiting payment / Awaiting transfer
Upon confirmation of your order, we will put the invoice for your order in the package directly and send it to you by mail. If this does not happen, do not hesitate to contact us by mail: email@example.com or call us at +33 1 48 34 09 55.
You can view all your orders placed on the Cindy.H website in the "My Orders" section.
Online payment can be made by credit card (Carte Bleue, Visa, Eurocard/Mastercard, Paylib), and by bank transfer (i.e. we will process your order after receipt of the transfer).
All your data and transactions are secure. They are processed and collected by our partner Société Générale.
To use a promotional code, simply add it before validating your basket, in step 1 "Summary". When your basket is finalized, and you are connected to your account, you can directly insert your promotional code in the space reserved for it "Coupons" at the bottom of your basket.
Delivery and tracking
We deliver in Metropolitan France and French Overseas Departments and Territories, in Europe and are open to international deliveries.
Shipping costs are directly estimated at the time of ordering, in your basket and are directly paid online at the time of payment (excluding customs duties or taxes). The proposed rates are calculated according to the weight of the package and the geographical area.
For France, delivery times are 24/48h (working days).
For Europe, delivery times are from 2 to 10 working days, depending on the geographical area and the chosen carrier.
We work with the following carriers:
You can also choose the mode of transport "Pick-up in the shop" and pick up your order the next time you visit the shop.
If you are outside the European Union or if you have your own carrier, then choose the delivery method "I have my own carrier". In this case, you will have to give us your contact details so that we can contact your carrier.
If you wish to change the delivery address of your order and it has not yet been shipped, please send an email to firstname.lastname@example.org so that the change can be made. If your order has already been shipped, we invite you to contact directly the services of the carrier selected for the order. If the modification of address is not possible, you will have to wait until your package is returned to us so that we can ship it again with the correct address.
Depending on the delivery method chosen, the carrier will inform you of the tracking of your package. You can also have access to the tracking of your package by logging directly into your account in the "Order tracking" section. You will be able to follow the progress of your package at any time. If you have chosen Chronopost shipping (home or relay point), Chronopost services will inform you by e-mail/SMS of the progress of your parcel as soon as it is shipped.
If you have no news of your order, please check first of all that you have received the electronic confirmation of your order, and check whether it appears in your customer account in the "My Orders" section. If this is not the case, your order may not have been validated, you can contact our customer service to be sure.
If you have not yet received your order and the delivery time has passed, we invite you to check your mailbox to see if you have received your shipping confirmation email. You can also check the status of your order at any time from the "My Orders" section. Remember that during sales or promotions, delivery times may be slightly longer.
If you have any questions, do not hesitate to contact us by mail: email@example.com or call us at +33 1 48 34 09 55.
If your order is not complete when you receive it, we invite you first to check your mailbox to see if you have received an email from our customer service department notifying you that one of the items included in your order was no longer available. If this is the case, the total amount of the unavailable items will be refunded to you using the same payment method you used when you purchased. If you have not received any mail, please contact our customer service department who will answer you as soon as possible.
If one of the items you received is faulty or different from the one you purchased, please contact our customer service department directly with a photo of the product you received. We will then proceed to check them and, if you wish, we will be able to exchange or refund the product depending on availability.